mwg
Member
Registered: 19th Feb 04
Location: South Lakes
User status: Offline
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I've had 2 lots of £34.99 stolen from my bank account by some company called Play NC Europe Internet. Never heard of them before and going on their site I've never bought anything from them.
So fucking pissed off  Off to the bank at lunchtime to sort this out. I presume they will be able to get me my money back. They had better.
Dont understand how they could have my bank details to be able to get the money?! Argh
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Aaron
Member
Registered: 9th Aug 04
Location: Cottingham, East Riding
User status: Offline
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quote:
Originally posted by mwg
I presume they will be able to get me my money back.
If its just a standard current account, i wouldnt set your mind on getting it back tbh.
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mwg
Member
Registered: 19th Feb 04
Location: South Lakes
User status: Offline
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yes current account. so a company can take money from my account through some dodgy transaction and I might not be able to get my money back 
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mwg
Member
Registered: 19th Feb 04
Location: South Lakes
User status: Offline
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BTW its a Plus Account so has some sort of added security and other benefits that I pay for.
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Aaron
Member
Registered: 9th Aug 04
Location: Cottingham, East Riding
User status: Offline
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Let us know how you get on then.....
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Matt L
Member
Registered: 17th Apr 06
User status: Offline
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happened to me but for only 6.99 a time happened 3 times on an account i had no money in so was overdrawn, called them and was back in a few hours later.
edit this was with nationwide.
[Edited on 27-11-2009 by Matt L]
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mwg
Member
Registered: 19th Feb 04
Location: South Lakes
User status: Offline
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I will probably find I've lost it and in that case I am going to go fucking ape shit
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Twiggy
Member
Registered: 15th Oct 04
User status: Offline
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quote:
Originally posted by mwg
I've had 2 lots of £34.99 stolen from my bank account by some company called Play NC Europe Internet. Never heard of them before and going on their site I've never bought anything from them.
So fucking pissed off Off to the bank at lunchtime to sort this out. I presume they will be able to get me my money back. They had better.
Dont understand how they could have my bank details to be able to get the money?! Argh
Looks like a gaming website?
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mwg
Member
Registered: 19th Feb 04
Location: South Lakes
User status: Offline
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Yeah I've looked it up. Never been on it before in my life and haven't bought any games for a couple of months. And those I did do were directly from Amazon.
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JohnnyR
Member
Registered: 21st Sep 06
Location: Sheffield
User status: Offline
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I wouldn't worry too much mate, I had £105 taken over a year ago (HSBC Plus account), only noticed last month, gave them a call and it was refunded to me within a couple of days.
Hope you get it back!
[Edited on 27-11-2009 by JohnnyR]
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Eck
Premium Member
Registered: 17th Apr 06
Location: Lundin Links, Fife
User status: Offline
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It'll be passed onto the fraud department and you should get it back.
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Ojc
Member
Registered: 14th Nov 00
Location: Reading: Drives : Clio 197
User status: Offline
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Don't worry Matt, you are a had working honest tax paying citizen, I doubt you will ever see the money again.
The system loves to screw us in the arse.
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mwg
Member
Registered: 19th Feb 04
Location: South Lakes
User status: Offline
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I wouldn't be surprised if that is the case.
How ever its reassuring to hear that someone else with the same account got their money back.
On a plus note if I get it back it means I have £70 more than I thought I had for the next month 
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Cosmo
Member
Registered: 29th Mar 01
Location: Im the real one!
User status: Offline
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Why dont you ring this Play place and ask them?
Also, have you used any of their brands? http://www.ncsoft.net/global/support/ourbrand.aspx
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mwg
Member
Registered: 19th Feb 04
Location: South Lakes
User status: Offline
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No not used any of their brands.
I'm not ringing them, its the banks job to sort it out. Thats what I pay them for surely!
Plus I'm in an open plan office so its not very convenient for making private phone calls
[Edited on 27-11-2009 by mwg]
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Cosmo
Member
Registered: 29th Mar 01
Location: Im the real one!
User status: Offline
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quote:
Originally posted by mwg
No not used any of their brands.
I'm not ringing them, its the banks job to sort it out. Thats what I pay them for surely!
Plus I'm in an open plan office so its not very convenient for making private phone calls
[Edited on 27-11-2009 by mwg]
Its their job to refund you if its wrong, but tbh Id say it was yours to at least investigate and make sure it isnt actually something you have bought - after all they had to get your bank details from somewhere.
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IntaCepta
Member
Registered: 25th Mar 02
Location: Mill Hill East, Greater London
User status: Offline
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They will usually refund the money back.
Happened to a mate, someone used card details to purchase a load of haircare products from various internet sites. Long process, but you should get the money back.
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mwg
Member
Registered: 19th Feb 04
Location: South Lakes
User status: Offline
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The only thing I've bought online in the past month is an iPhone case directly from Apple.
I have received that and the payment has been taken for it by Apple. I haven't received anything else to show for the 2 amounts of £34.99 that has been taken by this Play NC Europe outfit
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mwg
Member
Registered: 19th Feb 04
Location: South Lakes
User status: Offline
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Well I went to the bank and they put me through to the telephone banking people. Sending me forms out to fill in. Can take up to 6 weeks to get the money back. Cancelled my card.
Fuck me I just want my money back, I dont want to speak to people on a phone and fill forms out and have to wait for weeks to find out I might not even get it back.
The lass in the bank was friendly and helpful enough. Just not impressed with how long this is going to take.
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Cosmo
Member
Registered: 29th Mar 01
Location: Im the real one!
User status: Offline
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quote:
Originally posted by mwg
Well I went to the bank and they put me through to the telephone banking people. Sending me forms out to fill in. Can take up to 6 weeks to get the money back. Cancelled my card.
Fuck me I just want my money back, I dont want to speak to people on a phone and fill forms out and have to wait for weeks to find out I might not even get it back.
The lass in the bank was friendly and helpful enough. Just not impressed with how long this is going to take.
A bank isnt just going to give you money back instantly when tbh its not their fault
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Cosmo
Member
Registered: 29th Mar 01
Location: Im the real one!
User status: Offline
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Oh, and maybe now its time to get on the phone to Play whatever and you could sort this out so you're refunded instantly?
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mwg
Member
Registered: 19th Feb 04
Location: South Lakes
User status: Offline
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Thats the fraud teams job? Thats what they are there for, I'm not going to start interfering with it. I'd rather moan about it on the internet and let them sort it out
I just dont understand how it can take up to 6 weeks?!
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sand-eel
Member
Registered: 15th Mar 07
Location: carluke/braidwood--IRNBRULAND
User status: Offline
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Doesn't matter what account you have if they think its fraud, you get your money back, happened to me, some american company
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Cosmo
Member
Registered: 29th Mar 01
Location: Im the real one!
User status: Offline
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quote:
Originally posted by mwg
Thats the fraud teams job? Thats what they are there for, I'm not going to start interfering with it. I'd rather moan about it on the internet and let them sort it out
I just dont understand how it can take up to 6 weeks?!
Because they will have to look in to it all, and as they arent you it'll take longer.
Just ring the company, ask them why, if they cant tell you why then ask for it to be refunded.
Job done, taken 5mins and you're not waiting 6 weeks for your money.
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ed
Member
Registered: 10th Sep 03
User status: Offline
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If you follow the procedure properly then the bank will usually be very helpful. In my experience when one of my accounts had been fraudulently used Natwest were all to helpful in assisting. Bearing in mind that was a credit card so slightly different.
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