Jenko_Sport
Member
Registered: 25th May 06
Location: Stoke-on-Trent
User status: Offline
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Forgot to pay my bill (genuine mistake), phone got cut off, paid it last night and still bloody waiting for it come back on
Call centre's are closed after 6 so cant even have a moan at them see what there playing at
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richc
Member
Registered: 24th Mar 07
Location: Ilkeston
User status: Offline
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Direct debit?
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mark_gsi
Member
Registered: 1st Nov 03
Location: Peterlee/darlington
User status: Offline
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mine usualy comes back on straight after i pay it when ive forgot. did you do it over the phone, becasue they lift the ban there and then.
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fir3vip3r
Member
Registered: 14th Jun 06
Location: Stevenage, Hertfordshire
User status: Offline
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so why are they shite?
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John
Member
Registered: 30th Jun 03
User status: Offline
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o2 are going shit but you not paying your bill isn't their fault.
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Tommy L
Member
Registered: 21st Aug 06
Location: Northampton Drives: Audi wagon
User status: Offline
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I still don't get why people don't have direct debits set up for phone bills 
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John
Member
Registered: 30th Jun 03
User status: Offline
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Just thought that after I posted tomtom.
Either the bank or O2 would need to fuck up for my bill not to be paid.
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Jenko_Sport
Member
Registered: 25th May 06
Location: Stoke-on-Trent
User status: Offline
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Did it over the automated payment thing usually only takes 10 mins tops from what ive been told. At 8 tonight it will of been 24 hours which to take a payment and lift the ban is daft imo
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Jenko_Sport
Member
Registered: 25th May 06
Location: Stoke-on-Trent
User status: Offline
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I like to pay things myself so i know where all money goes and been abit hectic and totally forgot about it.
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noshua
Member
Registered: 19th Nov 08
User status: Offline
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Bank statements can show you where your money goes. Why phone companies let people take out contracts without a direct debit is beyond me.
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Gaz
Member
Registered: 24th Aug 03
Location: Widnes, Cheshire
User status: Offline
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quote:
Originally posted by Jenko_Sport
I like to pay things myself so i know where all money goes and been abit hectic and totally forgot about it.
You cannot blame them for doing what is technically right, They honestly don't know that you forgot to pay them.
I'm sure you could remember a direct debit if its set up for 02, unless you make a habit of delaying their payment 
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Ingham
Banned
Registered: 9th May 08
Location: Burnley, Lancashire
User status: Offline
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You'd think with straight up payment it'd be re-activated straight away.. can see where you're coming from.
This is why I'm on Pay&Go.
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Tommy L
Member
Registered: 21st Aug 06
Location: Northampton Drives: Audi wagon
User status: Offline
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That's ridiculous? Your money is still going to go to O2? It will go out at the same time every month and you won't run the risk of forgetting and getting cut off?
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Gaz
Member
Registered: 24th Aug 03
Location: Widnes, Cheshire
User status: Offline
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quote:
Originally posted by Jonny Ingham
You'd think with straight up payment it'd be re-activated straight away.. can see where you're coming from.
This is why I'm on Pay&Go.
nah, they have to run it through an activation style process again and it wont be on their top priority list as he forget to pay them. Would be funny if he called and they said they forgot to re-activate the sim for him because they were busy 
<\Evil thoughts>
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Generation
Member
Registered: 7th Jul 09
Location: Essex
User status: Offline
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This happened o me before, try turning your phone off few 10 mins then try again
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GF-91
Banned
Registered: 8th Jul 09
Location: Burnley!
User status: Offline
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I didn't know you could take out a contract without a direct debit pmsl.
Fail on you.
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N16K
Member
Registered: 4th Oct 04
Location: Belfast, NI Drives: Corsa D SRi, Tuned Cooper S, B
User status: Offline
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I have phoned o2 after 6.
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Jenko_Sport
Member
Registered: 25th May 06
Location: Stoke-on-Trent
User status: Offline
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So have i, all sorted and dd setup keep you girls quiet XD
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saj_123
Member
Registered: 6th Jan 09
Location: Berkshire
User status: Offline
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quote:
Originally posted by N16K
I have phoned o2 after 6.
I have aswell, I swear they are open until 8. 
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Andrew
Member
Registered: 5th May 04
Location: Skoda Octavia Estate, Ford Puma
User status: Offline
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Mine has been cut off also I have a genuine reason though as i don't have funds in my bank. Totally skint until payday on Friday.
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Andrew
Member
Registered: 5th May 04
Location: Skoda Octavia Estate, Ford Puma
User status: Offline
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quote:
Originally posted by Gaz
quote:
Originally posted by Jonny Ingham
You'd think with straight up payment it'd be re-activated straight away.. can see where you're coming from.
This is why I'm on Pay&Go.
nah, they have to run it through an activation style process again and it wont be on their top priority list as he forget to pay them. Would be funny if he called and they said they forgot to re-activate the sim for him because they were busy
<\Evil thoughts>
That's bollocks. It all done by an automated system which if O2 wanted could have the process completed within seconds. My thoughts are that they don't do this as the longer your phone is off, the less inclusive minutes you will use - also freeing up some other resources on their network. Another reason is that they will have your funds in there account longer making them more intrest.
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Gaz
Member
Registered: 24th Aug 03
Location: Widnes, Cheshire
User status: Offline
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quote:
Originally posted by Andrew
quote:
Originally posted by Gaz
quote:
Originally posted by Jonny Ingham
You'd think with straight up payment it'd be re-activated straight away.. can see where you're coming from.
This is why I'm on Pay&Go.
nah, they have to run it through an activation style process again and it wont be on their top priority list as he forget to pay them. Would be funny if he called and they said they forgot to re-activate the sim for him because they were busy
<\Evil thoughts>
That's bollocks. It all done by an automated system which if O2 wanted could have the process completed within seconds. My thoughts are that they don't do this as the longer your phone is off, the less inclusive minutes you will use - also freeing up some other resources on their network. Another reason is that they will have your funds in there account longer making them more intrest.
Sorry oh wise one... Again, just another thing I was told (by the O2 advisor when my phone was cut off after a cock-up over a direct debit change)
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Andrew
Member
Registered: 5th May 04
Location: Skoda Octavia Estate, Ford Puma
User status: Offline
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Maybe that is how they resolve the issue of late payments but it can be processed quicker if they had updated systems in place.
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Gaz
Member
Registered: 24th Aug 03
Location: Widnes, Cheshire
User status: Offline
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quote:
Originally posted by Andrew
Maybe that is how they resolve the issue of late payments but it can be processed quicker if they had updated systems in place.
So the "that's bollocks" comment above was, well... "Bollocks"
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deano87
Member
Registered: 21st Oct 06
Location: Bedfordshire Drives: Ford Fiesta
User status: Offline
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O2 have always been spot on for me. And there passed 6pm.
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