Whittie
Member
Registered: 11th Aug 06
Location: North Wales Drives: BMW, Corsa & Fiat
User status: Offline
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I've sent 138 Items out in the last 14 days.
136 have arrived at their destination.
2 didn't - I posted these items as a large letter, so any idea what kind of compo I can recieve from it, if any?
I have a reciept as proof of postage from a post office, so i'm covered. However how do things get lost?
Quite fucked off about it, as somebody specifically asked will it be first class, and will they deffo have it tomorrow. ( I said yes ) Posted it, and 2 weeks later, they've still not got the item. Just makes me look like a lying cunt, even know I have a PO reciept.
Now I know how Dave A feels when he lost 20 out of 20 DHL parcels 
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_Allan_
Member
Registered: 24th Mar 04
User status: Offline
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Aye, bit unlucky was Dave.
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Whittie
Member
Registered: 11th Aug 06
Location: North Wales Drives: BMW, Corsa & Fiat
User status: Offline
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 All those depo headlights must be stuck in a DHL depo somewhere.
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MarkSport
Member
Registered: 22nd May 09
User status: Offline
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Have you got tracking numbers on the 2 that are lost? have you checked where they are if so?
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Twiggy
Member
Registered: 15th Oct 04
User status: Offline
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Nowt you can claim for as not recored afaik.
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Cavey
Member
Registered: 11th Nov 02
Location: Derby
User status: Offline
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large letter isnt insured at all, so not sure on what compensation you can recieve. Even recorded letters you can get near enough fuck all compo from them, special delivery is all that's worth it.
If you got the proof of postage, i guess you went to the desk got them weighed properly etc... Otherwise it could be that they were underpaid on the postage? Which would mean they wouldnt make their destination.
98% success aint too bad 
and regarding things getting lost, could of gone at any point really, they do deal with a couple of items each day, with a largely unskilled/pissed off and therefore not very good workforce. People chuck stuff anywhere as long as they dont have to do another 10 secs of work
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Twiggy
Member
Registered: 15th Oct 04
User status: Offline
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quote:
Originally posted by Twiggy
Nowt you can claim for as not recored afaik.
Edit!
You have to wait 15 working days before your can file a claim - post office have the forms and you can take them back to the post office or send them freepost direct to claims department. They are very slow at refunding anything from 2 weeks to 3 months and you usually only get the cost of items, not postage back - although it has been know to get that too.
You will need original receipts etc for goods in parcel to make your claim.
Make sure you keep copies of everything you send them too as they are good at loosing your info too.
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Jamie Walby
Member
Registered: 15th Nov 04
User status: Offline
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quote:
Originally posted by Whittie
All those depo headlights must be stuck in a DHL depo somewhere.
Literally depo headlights!
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Jamie Walby
Member
Registered: 15th Nov 04
User status: Offline
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Seriously though. If it was only sent standard first class, you may be able to claim the cost of postage back, not sure if you can claim the cost of the goods.
IF you can claim the cost of the goods back, you may only be able claim upto £39. Though that could be first class recorded?!
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Whittie
Member
Registered: 11th Aug 06
Location: North Wales Drives: BMW, Corsa & Fiat
User status: Offline
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Its only 2 X bluetooth headsets, at £8 each, so not that bothered.
They said to send them as a large letter because it fitted 
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Jamie Walby
Member
Registered: 15th Nov 04
User status: Offline
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Just claim the postage and send them out again then Whittie? Might as well claim back as much as you can so you arent so much out of pockt 
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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If they are high-ish value items send them recorded not normal first class.
Bear in mind that some people use eBay to pull a fast one over sellers and claim they never received the item (which was sent normal post) in order to get another for free...
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AlunJ
Member
Registered: 3rd Apr 07
Location: Newport
User status: Offline
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They're useless, I had to file a claim through a seller for something, seller claimed, sent me out a replacement, a few months later the original magically appeared through my letterbox.
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