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Member

Registered: 9th Aug 02
Location: Southend, Essex Drives: Mini Cooper S
User status: Offline

14th Jul 11 at 16:43

Hi... I guess a lot of people from here might have ordered from ASOS from time to time. Well, I have a big complaint to make! Last time I emailed them with a problem, I was replied to with a completely blank email!?

I was just wondering if anyone might know of an actual email address (rather than the online form they use) for someone higher up than the retards at customer service? Mucho appreciatio

harrisp

Member

Registered: 15th Dec 07
Location: Derbyshire
User status: Offline

14th Jul 11 at 16:53

Ring them?

adiohead

Member

Registered: 28th Sep 01
User status: Offline

14th Jul 11 at 16:55

JennyD@ASOS.com

antnee

Member

Registered: 30th Dec 07
Location: Cov Drives: Clio 197
User status: Offline

14th Jul 11 at 20:51

imamanager@asos.com?

Member

Registered: 9th Aug 02
Location: Southend, Essex Drives: Mini Cooper S
User status: Offline

14th Jul 11 at 22:06

quote:
Originally posted by harrisp
Ring them?

They don't give out a phone number on their website.

quote]Originally posted by adiohead
JennyD@ASOS.com

Thanks! Lets see if I get a reply...

Sam

Moderator
Premium Member

Registered: 24th Dec 99
Location: West Midlands
User status: Offline

14th Jul 11 at 22:16

I doubt you will get a reply:

http://www.prshots.com/asos/Contacts.aspx

She's from their Press Office.

adiohead

Member

Registered: 28th Sep 01
User status: Offline

14th Jul 11 at 22:44

Sam! shhhh

here's their customer service number:
02077561000

source:
http://www.hotukdeals.com/misc/asos-costumer-service-number-020775/261047

deano87

Member

Registered: 21st Oct 06
Location: Bedfordshire Drives: Ford Fiesta
User status: Offline

15th Jul 11 at 05:12

You might get a reply from the Press Office if they get a whiff they're being outed as shit somewhere.

What's the complaint?

sc0ott

Member

Registered: 16th Feb 09
User status: Offline

15th Jul 11 at 08:31

Theres always one person who has to fuck up wynd ups on here.

Member

Registered: 10th Sep 03
User status: Offline

15th Jul 11 at 08:33

Tweet them.

Sam

Moderator
Premium Member

Registered: 24th Dec 99
Location: West Midlands
User status: Offline

15th Jul 11 at 13:29

quote:
Originally posted by sc0ott
Theres always one person who has to fuck up wynd ups on here.

adiohead

Member

Registered: 28th Sep 01
User status: Offline

15th Jul 11 at 13:35

quote:
Originally posted by ed
Tweet them.

yeah, or complain about them on Facebook.

I do this when companies annoy me.

Sam

Moderator
Premium Member

Registered: 24th Dec 99
Location: West Midlands
User status: Offline

15th Jul 11 at 13:38

Sometimes when eBuyer posts something up on their FB page that is shall we say "negative" towards their company, they simply delete the person's comments!

adiohead

Member

Registered: 28th Sep 01
User status: Offline

15th Jul 11 at 13:44

quote:
Originally posted by Sam
Sometimes when eBuyer posts something up on their FB page that is shall we say "negative" towards their company, they simply delete the person's comments!

topcashback fucked up my cash back claim for buying AA membership, so I kicked up a Facebook storm and they ended up shelling out their own money.

it appears they've fucked up another one of my purchases too.......

I'm complaining on a Tele Atlas status at the moment.
I'm going to complain all over TOMTOMs wall if they don't fix my parents' street name.

Sam

Moderator
Premium Member

Registered: 24th Dec 99
Location: West Midlands
User status: Offline

15th Jul 11 at 13:47

I've got a few claims going with TC at the moment, things never track properly even though I always make sure I log into TC and then visit the websites in private browsing mode in Chrome so that there are no cookies interfering with the tracking.

Member

Registered: 9th Aug 02
Location: Southend, Essex Drives: Mini Cooper S
User status: Offline

16th Jul 11 at 15:23

Thanks yeah I actually do have them on Twitter so might be worth a shot.

The complaint is basically regarding multiple wrong deliveries, multiple times... 'free next day delivery' counts for nothing when you have to keep sending back incorrect orders

Member

Registered: 10th Sep 03
User status: Offline

16th Jul 11 at 17:07

quote:
Originally posted by Sam
Sometimes when eBuyer posts something up on their FB page that is shall we say "negative" towards their company, they simply delete the person's comments!

Can't do that in Twitter

But I've had two things sorted out for me by Chiltern Railways and FlyBe on Twitter, was really supprised at how useful it can be for things like that...

Member

Registered: 9th Aug 02
Location: Southend, Essex Drives: Mini Cooper S
User status: Offline

16th Jul 11 at 17:58

How do you contact them though (I'm a Twitter n00b, only been on there a few weeks)

Is there another way other than just including them in your post via @ASOS?

jacko198

Member

Registered: 1st Mar 07
Location: Buckinghamshire
User status: Offline

16th Jul 11 at 18:03

020 7756 1000

That not work?

Toby

Premium Member

Registered: 29th Nov 05
User status: Offline

17th Jul 11 at 00:05

If you have the end of the email address Google the md and send it to him, I put money on it that you will get a respinse from their pa or custom services

Tom G

Member

Registered: 4th Aug 08
Location: Cheshire
User status: Offline

17th Jul 11 at 00:56

There is a yahoo answers page on this. Nick Robertson his name is, can't link as I'm on my phone and Cba

Sam

Moderator
Premium Member

Registered: 24th Dec 99
Location: West Midlands
User status: Offline

17th Jul 11 at 08:51

kz have you still not got through to someone at ASOS?

Member

Registered: 9th Aug 02
Location: Southend, Essex Drives: Mini Cooper S
User status: Offline

17th Jul 11 at 10:46

No their customer support say they will respond within 4 hours (24/7) but no response since yesterday afternoon. Got an auto-reply from Jenny saying she's out of office, and will respond when she's back.

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