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Author refunding payment.
Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
13th Dec 11 at 13:26   View User's Profile U2U Member Reply With Quote
bought a battery for my dab radio on ebay (£17.99) which turned out to be faulty, so sent it back (cost me £3.25 postage).

i've just received a refund for £17.99 but not for the postage.

that's not on is it? wasn't my fault they didn't work.

what you say in an email to him? can't seem to be able to type out something which doesn't sound demanding or shouty
John
Member
Registered: 30th Jun 03
User status: Offline
13th Dec 11 at 13:30   View User's Profile U2U Member Reply With Quote
Hi Mate,

It's cost me £3.25 to send the battery back through no fault of my own. Should I receive a refund for this?

Cheer bye,

Gilbo.
VrsTurbo
Premium Member

Registered: 8th Jun 10
User status: Offline
13th Dec 11 at 13:30   View Garage View User's Profile U2U Member Reply With Quote
posting something when you return it isnt generally taken into account.

Did you pay for postage on top of the £17.99
Sam
Moderator
Premium Member

Registered: 24th Dec 99
Location: West Midlands
User status: Offline
13th Dec 11 at 13:31   View User's Profile U2U Member Reply With Quote
If it's a business seller, they must reimburse you the return P&P costs under the Distance Selling Regulations.
Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
13th Dec 11 at 13:32   View User's Profile U2U Member Reply With Quote
it was free postage when he sent it to me.

i'd understand if i just returned it because i didn't want it, but it was faulty so therefore his problem to sort out.
Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
13th Dec 11 at 13:33   View User's Profile U2U Member Reply With Quote
quote:
Originally posted by Sam
If it's a business seller, they must reimburse you the return P&P costs under the Distance Selling Regulations.


yeah he has his own ebay shop (mds battery)

http://www.ebay.co.uk/itm/120808077745?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1439.l2649
Sam
Moderator
Premium Member

Registered: 24th Dec 99
Location: West Midlands
User status: Offline
13th Dec 11 at 13:35   View User's Profile U2U Member Reply With Quote
Yeah that's fine just tell him that you need paying for your return P&P as per the DSRs.

The only time he wouldn't be liable is only if you changed your mind.
Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
13th Dec 11 at 13:36   View User's Profile U2U Member Reply With Quote
cheers sam, will try and write a nice polite email
Sam
Moderator
Premium Member

Registered: 24th Dec 99
Location: West Midlands
User status: Offline
13th Dec 11 at 13:39   View User's Profile U2U Member Reply With Quote
If he doesn't sort your money out, open up a dispute claim against him and eBay will get the money off him for you.

 
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