Dan
Premium Member
Registered: 22nd Apr 02
Location: Gorleston on Sea, Norfolk
User status: Offline
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Anyone had any dealing with them for incorrect item sent out?
Waited 3 weeks for the 4 seater sofa we ordered, in the shop floor colour (coffee). They delivered it last night, while i was at work, returned home from work to find a very dark brown sofa, almost black colour.
Waiting on them opening so i can call and let them have it, but im curious as to wether they will do a deal.
The sofa actually looks really nice, but it doesnt now match the curtains/rug i ordered, so if i kept it, id need new ones, at the cost of £150ish. Are they likely to knock this off the price and i keep this, saving them the hassle of collection/delivery and a now slightly used sofa?
Or are they gonna want me to wait another month or so and do a straight swap.
Or worse still come collect this one, so we have no sofa (sold ours the day we got told this was being delivered) then wait and send new??
Tips for getting what i want.. lol
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Gary
Premium Member
Registered: 22nd Nov 06
Location: West Yorkshire
User status: Offline
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Go in store. Find manager. Give him shit.
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Dan
Premium Member
Registered: 22nd Apr 02
Location: Gorleston on Sea, Norfolk
User status: Offline
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Nearest store is 35 mile away, i have little one while missus is at work, and i have work in 2 hours, so its unfortunatly phone calls only today
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Gary
Premium Member
Registered: 22nd Nov 06
Location: West Yorkshire
User status: Offline
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ring and refuse to speak to some monkey, demand a manager, if your not abusive they cant hang up on you
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Dan
Premium Member
Registered: 22nd Apr 02
Location: Gorleston on Sea, Norfolk
User status: Offline
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Is saying,
hi, can you tell me what colour you have the sophie sofa on the shop floor in please.
Then when they say coffee, i reply, so why the fuck have you sent me dark brown!
Abusive?
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Gary
Premium Member
Registered: 22nd Nov 06
Location: West Yorkshire
User status: Offline
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Meh, be reet 
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nathy_87
Member
Registered: 14th Aug 08
Location: West Mids. Drives: koda Fabia VRS 5J
User status: Offline
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Glad you haven't got a job in Customer Relations, Dan.
Just ring them up and say they've delivered the wrong one, you want them to pick it up whilst dropping off the correct one at the same time, saving to seperate journeys. 
[Edited on 29-03-2012 by nathy_87]
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Bart
Member
Registered: 19th Aug 02
Location: Midsomer Norton, Bristol Avon
User status: Offline
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and hide a smelly mackeral in the back of the wrong one
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Dan
Premium Member
Registered: 22nd Apr 02
Location: Gorleston on Sea, Norfolk
User status: Offline
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Me an customer services don't mix lol.
Well I was expecting a fight when I called. Having called head office at 9 and telling them the issue. They said you need to call local shop. So they obviously sent a message to the store.
Called them gave name and they said ah yes we were just about to call you. We have ordered the correct one and will collect the wrong one at the same time as delivering the correct one. Sorry for the mistake.
So I didn't even have time to strike a deal lol.
At least it's sorted
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AndyKent
Member
Registered: 3rd Sep 05
User status: Offline
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Be interested to hear how quick they can get you another one.
Be funny (yet annoying) if they make you wait 4 weeks for the wrong colour but can get the right colour in 3 days
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Dan
Premium Member
Registered: 22nd Apr 02
Location: Gorleston on Sea, Norfolk
User status: Offline
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Yea. That is more likely to happen. Wonder what they do with the wrong one
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AndyKent
Member
Registered: 3rd Sep 05
User status: Offline
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Probably put it in a warehouse whilst holding on to someone else's money for weeks on end
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fred7
Member
Registered: 17th May 04
Location: Rugeley, Staffordshire
User status: Offline
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Very common with scs they do it because of supply issues. Cheaper to give you the wrong 1 than telling customer to wait another 4 weeks and customer cancelling. Dark brown will prob b least popular colour. It was on watchdog i think couple of years ago. Phone and say not happy about the messing around and lost money because of waitin in etc they WILL give compo
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sc0ott
Member
Registered: 16th Feb 09
User status: Offline
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Maybe when you said you wanted the coffee colour they thought you meant black coffee?
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_Allan_
Member
Registered: 24th Mar 04
User status: Offline
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[Edited on 30-03-2012 by _Allan_]
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Dan
Premium Member
Registered: 22nd Apr 02
Location: Gorleston on Sea, Norfolk
User status: Offline
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Ill give it a couple of weeks, if theres no communications or its not here, ill ring up and kick off
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Online
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What you being compensated for?
They're going to change it and you've got one to sit on in the mean time.
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Gaz
Member
Registered: 24th Aug 03
Location: Widnes, Cheshire
User status: Offline
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Did they ask you to ensure it is left in the delivered state (I.e unused  )
You should undo the staples underneath and leave them a "surprise" when they collect it. Rotting Fish is a good one for when it gets back to the factory. 
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Dan
Premium Member
Registered: 22nd Apr 02
Location: Gorleston on Sea, Norfolk
User status: Offline
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I dont want to be an arse about it, so will look after this one best as possible. Didnt mention nothing about the state of this one. Just said keep that one until we swap them, seeing as i have no sofa, hence me ordering, them fucking up and leaving me with this one, i think its only fair i use it.
I dont particually want compensating, but after being messed about, missus using a days hols to wait in for it all day, then will have to do the same next time etc, is alot of waste because of there fuck up, so think at least deserve the delivery knocked off if they mess us about too much
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Gaz
Member
Registered: 24th Aug 03
Location: Widnes, Cheshire
User status: Offline
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quote:
Originally posted by Dan
I dont particually want compensating, but after being messed about, missus using a days hols to wait in for it all day, then will have to do the same next time etc, is alot of waste because of there fuck up, so think at least deserve the delivery knocked off if they mess us about too much
Or just ask for some sofa care products, they sell them are a ridiculous price so will be worth grabbing a few bags for free to help clean it 
(although in saying that, a baby wipe does just the same job)
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harrybanks
Member
Registered: 30th May 08
Location: Basingstoke
User status: Offline
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We had our lounge decorated and was waiting for te new sofa to come, mum and dad ordered a cream corner sofa, 8 week wait and when the delivered it, it was brown! Rang them up and they said we can keep this one and get £250 off it or they'll order the cream one and let us use the brown one till it comes.
We got rid of the old sofas so good that they're letting us keep it for 8 weeks. Not sure whether that was scs though...
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