Corsa666
Member
Registered: 11th Jul 02
Location: Co. Durham
User status: Offline
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A friend of mine spent quite an amount at a stall at Donny... One item was rear lenses.
These lenses fit the car, but the bulb clusters did not fit the lenses. I called the company the following day, who assured me they would call me back.
2 days later I chased them and they put me through to the company that produce the lights.
After discussing with company it turned out that the bulb holders and wires to adapt the clusters where missing and they would send them out in the post.
1 Week later I called them again as I was still waiting, and was advised that they had plenty in stock so would send me some recorded delivery.
Come the weekend I still had not received this recorded delivery, so mailed the company that they were purchased from - who are ignoring the mail !!
I could probably go out and buy these bulb holders.. but tbh why should I ??
Whats my next step ??
Cheers ppl
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Andy Morley
Member
Registered: 2nd Apr 02
Location: South Yorkshire
User status: Offline
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send them a letter stating the whole scenario from start to finish
also in this letter ask them to provide a reasonable date for delivery
if they reply now send them a letter giving them a reasonable deadline (if they say 5 days you give them 7 etc) then at the end of the letter put "time of the essence"
if they dont reply in writin or contact you by phone in a reasonable time then phone trading standards stating everything you have done
trading standards will then either tell you wot to do or they will take it from there
andy
[Edited on 28-04-2003 by Andy Morley]
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Craig W
Member
Registered: 31st Oct 00
User status: Offline
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Personally i'd just get black clothing, black leather gloves and a sniper rifle.
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Adam-D
Member
Registered: 11th May 02
Location: Cheshire
User status: Offline
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phew!
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Adam-D
Member
Registered: 11th May 02
Location: Cheshire
User status: Offline
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quote:
Originally posted by Craig W
Personally i'd just get black clothing, black leather gloves and a sniper rifle.
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Corsa666
Member
Registered: 11th Jul 02
Location: Co. Durham
User status: Offline
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Cheers Andy, not a bad idea... I av read on here b4 about a sale being a contract and all that, and reasonable time's but never even though about that !!
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Andy Morley
Member
Registered: 2nd Apr 02
Location: South Yorkshire
User status: Offline
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quote:
Originally posted by Craig W
Personally i'd just get black clothing, black leather gloves and a sniper rifle.
yeah that might be a bit quicker
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Kerry
Member
Registered: 5th Oct 01
Location: Norwich
User status: Offline
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quote:
Originally posted by Corsa666
A friend of mine
so how come u are doin all the chasing around 
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Andy Morley
Member
Registered: 2nd Apr 02
Location: South Yorkshire
User status: Offline
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quote:
Originally posted by Corsa666
Cheers Andy, not a bad idea... I av read on here b4 about a sale being a contract and all that, and reasonable time's but never even though about that !!
a sale is really a contract even if verbal. also by law you are to be given a reasonable quality of product and service, and until you have fully recieved wot you have bought that service isnt reached and its a breach of contract. you dont legally need a receipt 
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Corsa666
Member
Registered: 11th Jul 02
Location: Co. Durham
User status: Offline
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Kerry .. I am doing the running around cos he is a good mate ... I work shifts so am off where he works 7am till 9pm some nights !!
Andy .. am gonna give em one more fone call ... then after that its letter / trading standards time !
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J da Silva
Member
Registered: 10th Apr 03
Location: The FACTory
User status: Offline
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ask for refund, they'll soon send em out, if not then they never had em in first place and atleast u can go elsewhere or ya mate or whatever
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vibrio
Banned
Registered: 28th Feb 01
Location: POAH
User status: Offline
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there is quite good info onthe DTi site. but what Andy said holds. I personally would return the item and get a refund.
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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quote:
Originally posted by vibrio
there is quite good info onthe DTi site. but what Andy said holds. I personally would return the item and get a refund.
Same here.
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Corsa666
Member
Registered: 11th Jul 02
Location: Co. Durham
User status: Offline
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Just got a call of me mam .... the parts arrived this morning recorded delivery... so tis all sorted now... the lil fcukers !! 
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jay@ffwd
Member
Registered: 14th Jan 03
Location: Worcester
User status: Offline
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who was it?
when you send a letter...
make sure you send a copy to a solicitor and make sure you cc it on the letter so they know.
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