kz
Member
Registered: 9th Aug 02
Location: Southend, Essex Drives: Mini Cooper S
User status: Offline
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Bought a fan heater a week ago, specifically described as 'silent' however it really isn't... it's very loud. I asked for a refund and to be fair there was no issue and I've got the money already.
However, this item cost £13 including delivery... the Post Office want £8 to send it back! Because it was basically false advertising (no where on the box does it say 'silent' it's just his own personal description) I feel like I shouldn't be paying to send it back. Can I request that the seller pays? If so how do I go about this, how can I prove how much is costs? His postage costs said only £1.50 on the actual sale.
Any ideas appreciated, this is the first time I've ever sent something back via eBay!
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Whittie
Member
Registered: 11th Aug 06
Location: North Wales Drives: BMW, Corsa & Fiat
User status: Offline
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Check the users refund policy.
The seller isn't liable to give money back for postage costs though, just the item itself.
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Jay
Member
Registered: 26th Sep 04
Location: Liverpool
User status: Offline
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Youl have a hard job getting it out of him
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chrisritch
Member
Registered: 2nd Sep 08
Location: Northants Drives: V40
User status: Offline
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quote:
Originally posted by Whittie
Check the users refund policy.
The seller isn't liable to give money back for postage costs though, just the item itself.
Isnt that only for refunds if the customer didnt want the item any more?
Surely he has been mis sold the item so the seller should bear all the costs associated and get the item picked up himself.
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Russ
Member
Registered: 14th Mar 04
Location: Armchair
User status: Offline
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Nope. Not for a private item.
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John
Member
Registered: 30th Jun 03
User status: Offline
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If he's already refunded you just don't post it back.
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IvIarkgraham
Premium Member
Registered: 27th Mar 04
Location: Ellesmere Port, Cheshire
User status: Offline
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use a courier
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Christopher
Member
Registered: 14th Oct 10
Location: Eastbourne
User status: Offline
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Id be just paying the £8 tbh :/
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Jay
Member
Registered: 26th Sep 04
Location: Liverpool
User status: Offline
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quote:
Originally posted by Christopher
Id be just paying the £8 tbh :/
So it ends up costing him £8 and receiving nothing? That makes sense.
Keep the heater and the refund unless he agrees to pay postage.
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JaffaTB
Member
Registered: 7th Oct 09
Location: Sheffield, South Yorkshire
User status: Offline
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if it wasnt recorded delivery just start a dispute saying it never arrived
EDIT, i see you already have the money back.... i'd just not post it back
[Edited on 18-04-2013 by JaffaTB]
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Christopher
Member
Registered: 14th Oct 10
Location: Eastbourne
User status: Offline
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If hes sending it back because its not as quiet as he thought then id be happy the sellers refunded me to bo honest! So many people out there to fuck you over and the product wasnt faulty its just not what he wanted so why should the seller have to fork out?
I wouldnt listen to everyone on here saying hes refunded you just dont send it back! Put yourself in the sellers shoes! Pisses me off everyone jumping on the bandwagon!
[Edited on 18-04-2013 by Christopher]
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kz
Member
Registered: 9th Aug 02
Location: Southend, Essex Drives: Mini Cooper S
User status: Offline
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Thing is for the £5 it would ultimately cost me (the difference between £13 for the item, or £8 for the postage) I might as well just keep it for a spare... I guess honesty is the best policy and I'll just fire an email to the guy 
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Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
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tell him to come and pick it up. he's already refunded you so it's his problem.
maybe in future he'll think before he decides to falsely advertise something.
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Jay
Member
Registered: 26th Sep 04
Location: Liverpool
User status: Offline
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quote:
Originally posted by Christopher
If hes sending it back because its not as quiet as he thought then id be happy the sellers refunded me to bo honest! So many people out there to fuck you over and the product wasnt faulty its just not what he wanted so why should the seller have to fork out?
I wouldnt listen to everyone on here saying hes refunded you just dont send it back! Put yourself in the sellers shoes! Pisses me off everyone jumping on the bandwagon!
[Edited on 18-04-2013 by Christopher]
It's not about it not being as quiet as he thought, they are noisy and he's searched for a silent one, bought it, and it's a normal one so he's been mis sold therefore the seller should refund him the postage costs to send it back. If the seller wants to be an arse and not refund the postage why shouldn't he keep it... why should KZ be out of pocket by £8 because of the sellers mis selling?
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Aidan-Fleming
Member
Registered: 17th May 08
Location: Westhill, Aberdeenshire
User status: Offline
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The item cost £13!! A fan heater for that amount of money is made from the shittest parts! Course it aint going to be silent! Get what you pay for! Just kept the thing unless he pays for it to be collected, not worth the £13 to be honest
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beany113
Member
Registered: 19th Jul 11
Location: Sittingbourne, Kent
User status: Offline
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just say youve sent it and then keep it mate, he'll get back to you just say it must of got lost in transit.. aidan is right though, £13 you should have known it was gunna be useless!
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Generation
Member
Registered: 7th Jul 09
Location: Essex
User status: Offline
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I'd expect seller to pay postage..
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taylorboosh
Member
Registered: 3rd Apr 07
User status: Offline
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He wont and ebay will side with him... Its up to you to return it..
Either give him the £13 again or post it back..
if not you will join baza in my theoretical hall of thiefs
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kz
Member
Registered: 9th Aug 02
Location: Southend, Essex Drives: Mini Cooper S
User status: Offline
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Well...
I sent the guy an email saying I think the return costs were unacceptable, and that he should provide the costs himself or send a courier to me to pick up the item. That was over a week ago now, and I've not had a reply, so I guess he's just decided to take the hit, score! 
At the end of the day he's had over 36,000 sales so I guess one ain't gonna hurt him lol.
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