Whittie
Member
Registered: 11th Aug 06
Location: North Wales Drives: BMW, Corsa & Fiat
User status: Offline
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I've got a rolling contract with 1&1, use them for domains etc for years now. Paid automatically via paypal monthly.
My business debit card expired last month (april) and the payment didn't go through, understandable... Updated the card details on paypal before the end of the month, but 1&1 had already attempted to take their payment.
However, they've now got a debt agency involved by the name of Avarto to collect their £39. Invoiced me for £39 but requesting £55 over the phone. Obviously i'd just pay if the invoice if it said £55, not a problem £16 is bugger all but i'd like an invoice for it. 
I've spoke to a few people from their company now, and got nowhere, untill this morning when I had an email saying they can't send me an invoice for £55, just £39 for the amount owed. That's all it said... So phoned them up and asked to pay £39 which was invoiced and owed, they said they can't do that, and I owe £55. 
Do I just pay the £55 and stop being a tosser with them, or do I carry on? End of the day an accountant would see a payment of £55 going out and invoice for £39 so wouldn't match anyway.
It's dodgy as hell, wonder how many lots of £16 they collect by this happening to people
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Pip308
Member
Registered: 25th Oct 07
Location: Basingstoke Drives: Audi A4 Avant, Mk1 Caddy
User status: Offline
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keep being an ass
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nibnob21
Premium Member
Registered: 16th May 10
Location: South Derbyshire
User status: Offline
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I'd refuse to pay the £16 out of principle.
MX5 Project Thread
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Wrighty
Member
Registered: 28th Feb 04
Location: Howden
User status: Offline
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if they cant invoice you for the right amount, dont pay.
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richc
Member
Registered: 24th Mar 07
Location: Ilkeston
User status: Offline
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quote:
Originally posted by Wrighty
if they cant invoice you for the right amount, dont pay.
This
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spencer88
Member
Registered: 6th Oct 08
Location: cornwall
User status: Offline
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Question is, why can't they invoice for £55?
If the £39 is the amount owed and is correct, where have they got £55 from? Charges? If so, they should be able to invoice for it.
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Whittie
Member
Registered: 11th Aug 06
Location: North Wales Drives: BMW, Corsa & Fiat
User status: Offline
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Exactly my point Spencer, even on 1&1 terms and conditions their late charges (which is 21 days) is £15. So nothing adds up.
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baza31
Member
Registered: 19th Apr 03
Location: yorkshire
User status: Offline
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If they haven't invoiced or formally made you aware of what and why you owe it then you simply don't owe it . I would be putting this in writing and attaching a £50 invoice for my time . It's not a one way thing issuing bills .
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Dom
Member
Registered: 13th Sep 03
User status: Offline
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If you're alright with paying the £55 then explain you NEED an invoice for your accounts and you'll be happy to pay it once an invoice is received. However i'd chime in and say you can pay the current invoiced amount straight away but tell them that they'd be accepting £39 as the full payment of the bill.
You also want to be keeping notes of phone calls (times, what happened etc) and copies of any emails. And if possible record any calls, obviously you need to let the operator know and give them the option of backing out of the call.
Might be worth getting onto Citizens Advice and seeing what they say. Certainly sounds like something dodge is going on though, otherwise they'd be able to invoice you for the 'correct' amount.
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Whittie
Member
Registered: 11th Aug 06
Location: North Wales Drives: BMW, Corsa & Fiat
User status: Offline
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Just this second had this through from another one of their staff;
Dear Alex Whitfield,
Thank you for your email.
We are unable to send an invoice for the £16 charge on your account as this is a late fee added to your account by 1&1 when passing the account to a collection agency, this charge is advised in 1&1's terms & conditions which you would have agreed to when you took out the original agreement.
Regards
The Collections Team
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Whittie
Member
Registered: 11th Aug 06
Location: North Wales Drives: BMW, Corsa & Fiat
User status: Offline
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1 & 1 terms -
5.15
Customer accounts that are not settled by 20 days after due date will be passed to a debt recovery agency and will incur an administration fee of £15.00.
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spencer88
Member
Registered: 6th Oct 08
Location: cornwall
User status: Offline
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Send it to them saying that
Surely one of the companies can do a combined invoice. Namely the debt collection agency as they should have 'bought' the debt form 1 and 1.
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Whittie
Member
Registered: 11th Aug 06
Location: North Wales Drives: BMW, Corsa & Fiat
User status: Offline
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I have done, will see what they come back with
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Dom
Member
Registered: 13th Sep 03
User status: Offline
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Surely the late fee would have been added to your account before it got sent to the collection agency? Similarly, if the invoice is from the collection agency then they should be able to reissue the invoice with the 'correct' amount.
Phone CA and see what they say; you're not refusing to make payment but you need an invoice and they're refusing to supply one with a corrected amount and refusing your payment of the invoice you have in hand.
Edit - I'd be phoning them instead of emailing and attempt to speak to senior staff. Might also be worth hunting down the MD/someone at the top's email address and sending them a typical British complaint letter
[Edited on 20-05-2013 by Dom]
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Jamie Walby
Member
Registered: 15th Nov 04
User status: Offline
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Is it worth a debt collection agencies time in chasing £16?
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Hammer
Member
Registered: 11th Feb 04
User status: Offline
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Don't pay a penny unless you have accompanying paperwork.
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Toby
Premium Member
Registered: 29th Nov 05
User status: Offline
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I think 1&1 will need to issue you the late fee. I would ask them for a copy of the invoices outstanding.
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Whittie
Member
Registered: 11th Aug 06
Location: North Wales Drives: BMW, Corsa & Fiat
User status: Offline
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Phoned 1&1 and they want nothing to do with it, asked to speak to Avarto.
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Gaz
Member
Registered: 24th Aug 03
Location: Widnes, Cheshire
User status: Offline
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threaten them with trading standards...
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Tiger
Member
Registered: 12th Jun 01
Location: Leicestershire Drives:Astra VXR
User status: Offline
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Threaten them with a damn good whiffling more like.
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Generation
Member
Registered: 7th Jul 09
Location: Essex
User status: Offline
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I'd just pay tbh. Hassle and phone calls over £16
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