baza31
Member
Registered: 19th Apr 03
Location: yorkshire
User status: Offline
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My mate bought a laptop from a shop 2nd hand which is a few month old . He got it for an Xmas present for his brother .
He said it's getting hot and cutting out . He took it to shop and they said it hasn't done it and it needs sending off and it will be 14 working days .Obviously this is no good . They are refusing a refund . He bought it 3 days ago .
What are his rights ? Sale of goods act etc . Does anyone know
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Jay
Member
Registered: 26th Sep 04
Location: Liverpool
User status: Offline
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What second hand shop was it? The likes of cash converters offer a warranty
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Pauly
Member
Registered: 16th Jan 10
Location: Perry Barr, West Midlands
User status: Offline
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When I worked for cash converters, it was policy to send the item to our repair team and if they can repair it they will and if they can't then a refund/replacement will be offered.
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alan-g-w
Member
Registered: 9th Nov 07
Location: Glasgow
User status: Offline
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14 days to take the item back in the original condition and get a full refund I thought. Get him to give citizens advice or trading standards a shout
[Edited on 14-12-2013 by alan-g-w]
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Jambo
Member
Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline
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I beleive the shop has a right to try and repair it, but as the goods where sold faulty it should easily be refundable.
Not sure how this applies to second hand goods though
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baza31
Member
Registered: 19th Apr 03
Location: yorkshire
User status: Offline
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It was cash convertors I think . They offered a full credit note or repair. I think there was an argument as it's for an Xmas present and it takes 14 days . The manager left it plugged in half hour and said there is nothing wrong with it.
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Pauly
Member
Registered: 16th Jan 10
Location: Perry Barr, West Midlands
User status: Offline
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Second hand goods is a bit of a grey area when it comes to Sales of Goods act. The company have to offer a remedy to the situation and this can be a repair, replacement or a refund and most will do it in that order.
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DaveyLC
Member
Registered: 8th Oct 08
Location: Berkshire
User status: Offline
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How did he pay for it? If it was with a credit card he should start a claim through his provider.
Failing that try vacuuming the cooling vents, its probably clogged up with dust and debris, very common on laptops.
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baza31
Member
Registered: 19th Apr 03
Location: yorkshire
User status: Offline
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He paid cash . Surely them offering the full amount in credit vouchers is admitting liability.
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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No grey area.
They have to be given the opportunity to rectify, which they are.
Christmas present thing doesn't change anything.
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Jambo
Member
Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline
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I'm not sure that they have to rectify if within 14days. If it's faulty you can return it for money back. It's the only circumstance that you can 100% return something even if the shop say you can't.
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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The issue is whether its faulty though, the shop are claiming it isn't.
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