FlaFFy_91
Premium Member
Registered: 30th Sep 08
Location: Formby, Merseyside
User status: Offline
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I know it differs to where you live and everything
Currently with BT and there absolutley shite. Hardly ever works, when it does work the wifi doesn't. Now just been sent an email to say we've almost used up our "unlimited" amount of broadband
Also got a bt YouView box in one of the living rooms. And that's worse than the internet, hardly ever boots up and when it does you will get halfway through watching a program and it will crash.
There support was shocking. Told me how to reboot it and update it. So I did. And it sill does it all the time, told me I might need a new box but need to pay for an engineer to come have a look at it first
So. Want rid of the box and the internet
Who does good deals? And who has good speeds?
Not that clued up on it all to be honest...
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Bart
Member
Registered: 19th Aug 02
Location: Midsomer Norton, Bristol Avon
User status: Offline
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Sky is your obvious alternative to replace what you have now, but tbh, if you ring up and cancel BT and describe the above you'll likely get new equipment and much better support.
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Jimbothebarbarian
Member
Registered: 19th Apr 07
Location: Cumbria..........drunk..
User status: Offline
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Bt's customers service is fucking shocking tbh. But if you cancel you usually get a good deal.
The last time I got in touch (had to send a letter ffs because you struggle to log on to bt.com when your fucking interweb is bust)
It turned out the phone lines to our village had been fucked for weeks but I was the only one who could be arsed with getting through to them. Two weeks of bt vans everywhere and hey presto!
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Cavey
Member
Registered: 11th Nov 02
Location: Derby
User status: Offline
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BT as a whole are pretty awful
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Cavey
Member
Registered: 11th Nov 02
Location: Derby
User status: Offline
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Samknows.com will help with your choices. Also broadbandchoices is the comparison site for it
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Whittie
Member
Registered: 11th Aug 06
Location: North Wales Drives: BMW, Corsa & Fiat
User status: Offline
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I'm moving house next week and actually renewed with TalkTalk. Their customer service is slowly getting better.
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FlaFFy_91
Premium Member
Registered: 30th Sep 08
Location: Formby, Merseyside
User status: Offline
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Thanks for the advice chaps. Just a quick update.
Did what a few of you said and rang bt to tell them were off.
Quickly got upgraded to unlimited usage. Bt infinity with a new dual band home hub and a new V2 you view box for less money than were paying a month now... Happy with that result for now. See how the internet is when all this lot gets going then decide wether to stay or go...
Thanks guys 
[Edited on 21-11-2014 by FlaFFy_91]
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Dave
Member
Registered: 26th Feb 01
Location: Lancs
User status: Offline
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There was an advert for BT infinity on the radio today where they were on about bundling Netflix with it, super fast this, stream all your favourite shows, download movies etc but in the blurb at the end there was a 20gb cap. Surely if you watch even a reasonable amount on Netflix you'll smash through that!
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John
Member
Registered: 30th Jun 03
User status: Offline
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Sure you're not in a new 12 month contract now flaffy? That's standard BT practice.
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FlaFFy_91
Premium Member
Registered: 30th Sep 08
Location: Formby, Merseyside
User status: Offline
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No made sure of that john. They put me through to 3 different managers as none knew whether I could carry on my origional. In the end one just agreed to it.
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