kz
Member
Registered: 9th Aug 02
Location: Southend, Essex Drives: Mini Cooper S
User status: Offline
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Just logged into my online account and have seen my ETA is 28th May... 12 weeks after our order date. When ordering they stated their maximum delivery time is 6 weeks. Although after looking on their website it seems if they're more than a week late they'll refund £50 which is something I suppose, but I'm still not happy if that's right.
Anyone had similar? Would love to hear some (positive) experiences lol...
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IvIarkgraham
Premium Member
Registered: 27th Mar 04
Location: Ellesmere Port, Cheshire
User status: Offline
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mine was 12 weeks
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johnhara1
Member
Registered: 19th Oct 06
Location: Newcastle upon Tyne
User status: Offline
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Bought ours from them last year.
It was the last one (their display item) almost £1000 cheaper and they gave it an overhaul before it arrived. i.e. they has some minor grazes in the leather fixed.
It arrived on time and they through in 3 boxes of leather cleaner/conditioner. A year on and we still have plenty left.
I'd use them again.
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evilrob
Premium Member
Registered: 16th Mar 12
Location: Your mum's house
User status: Offline
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How has the sofa been when it eventually arrived, Mark? I'm the market for a new one and like the look of a few of their ranges.
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IvIarkgraham
Premium Member
Registered: 27th Mar 04
Location: Ellesmere Port, Cheshire
User status: Offline
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only had it a month rob
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MarkM
Member
Registered: 11th Apr 01
Location: Liverpool
User status: Offline
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Yes. Had mine over a year now no issues. Paid over 2k for a 4 and 3 seater and a foot rest thing so I'd expect not to have any issues.
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kz
Member
Registered: 9th Aug 02
Location: Southend, Essex Drives: Mini Cooper S
User status: Offline
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quote:
Originally posted by IvIarkgraham
mine was 12 weeks
Were you told it'd take that long/?
We were told 6 weeks is the maximum time it should take... they hinted that in reality, most get delivered in around 4 weeks. We specifically went with them as they told us they are guaranteed to be quicker than their competitors (who quote 10-12 weeks) I wonder if they've breached their terms we could get a refund and go to IKEA. At the moment we're sitting on garden furniture!
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IvIarkgraham
Premium Member
Registered: 27th Mar 04
Location: Ellesmere Port, Cheshire
User status: Offline
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I was told 12 weeks
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Aaron
Member
Registered: 9th Aug 04
Location: Cottingham, East Riding
User status: Offline
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Ours was 6. It arrived just before Christmas. Salesman was a bit of a cunt though, as he assumed that it was perfectly acceptable to add their cover protection to the price of the sofa without asking us first. Needless to say that he was firmly told to remove it before I signed on the dotted line...and even then he whinged about it.
[Edited on 23-03-2015 by Aaron]
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pow
Premium Member
Registered: 11th Sep 06
Location: Hazlemere, Buckinghamshire
User status: Offline
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Yeah my sofas are from there, salesmen are salesmen  just deal with them all in the same way. 12 weeks mine took, I had to delay their delivery in the end as the witch took off and the house was empty and they really helpful.
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kz
Member
Registered: 9th Aug 02
Location: Southend, Essex Drives: Mini Cooper S
User status: Offline
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quote:
Originally posted by IvIarkgraham
I was told 12 weeks
That's interesting as they say they'll always only be 6 weeks... even on their website there's never anything which states more than 6 weeks delivery! 
quote:
Originally posted by Aaron
Ours was 6. It arrived just before Christmas. Salesman was a bit of a cunt though, as he assumed that it was perfectly acceptable to add their cover protection to the price of the sofa without asking us first. Needless to say that he was firmly told to remove it before I signed on the dotted line...and even then he whinged about it.
Yes they tried this on the phone too! Really annoying... they were like the total's is £925 I was like wot m8, it should be £750! Can you breakdown the price for me, and there was the bullshit lol.
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pow
Premium Member
Registered: 11th Sep 06
Location: Hazlemere, Buckinghamshire
User status: Offline
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I went to the store the just refused the protection and they took it off, no real fight just some bloke chatting breeze
[Edited on 23-03-2015 by pow]
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Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
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Any reason why they changed their name from csl to sofaworks?
A store opened locally a while back branded as csl then the name suddenly got change but it's the same shop.
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DaveyLC
Member
Registered: 8th Oct 08
Location: Berkshire
User status: Offline
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It takes a LONG time to ship shit from China.
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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quote:
Originally posted by Ben G
Any reason why they changed their name from csl to sofaworks?
#
So they can give you a free Neil and make everything OK.
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Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
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I don't get it
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evilrob
Premium Member
Registered: 16th Mar 12
Location: Your mum's house
User status: Offline
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quote:
Originally posted by Ian
quote:
Originally posted by Ben G
Any reason why they changed their name from csl to sofaworks?
#
So they can give you a free Neil and make everything OK.
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evilrob
Premium Member
Registered: 16th Mar 12
Location: Your mum's house
User status: Offline
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quote:
Originally posted by IvIarkgraham
only had it a month rob
Ah right. Initial impressions?
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pow
Premium Member
Registered: 11th Sep 06
Location: Hazlemere, Buckinghamshire
User status: Offline
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Mine are still in their fucking bubble wrap in a storage unit
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IvIarkgraham
Premium Member
Registered: 27th Mar 04
Location: Ellesmere Port, Cheshire
User status: Offline
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quote:
Originally posted by evilrob
quote:
Originally posted by IvIarkgraham
only had it a month rob
Ah right. Initial impressions?
seems pretty decent so far
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kz
Member
Registered: 9th Aug 02
Location: Southend, Essex Drives: Mini Cooper S
User status: Offline
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I don't really get why it takes more than 3 days to build one, and 3 days to ship it... I guess they only employee blind people with arms missing.
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IvIarkgraham
Premium Member
Registered: 27th Mar 04
Location: Ellesmere Port, Cheshire
User status: Offline
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because they dont just make one for you? there are other customers in the world you know. or do you not understand how businesses work?
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kz
Member
Registered: 9th Aug 02
Location: Southend, Essex Drives: Mini Cooper S
User status: Offline
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Why is it different to every other kind of business? My bed took 5 days to arrive, and my TV stand and coffee table took just under 2 weeks.
If you say, they have to build them from scratch... why? Do they think no ones going to buy one? I'm about to order a new TV as well, do they literally just set out the engineers to solder all the parts together after I've ordered? No, they have stock, because they forecast how many they're going to sell.
You may say there are many more options when it comes to sofas. But they're not completely custom made, there's a few colour options to choose from, that's it. Someone is going to buy one... have one in stock ready to send out  then when that one sells, make another! I don't actually believe Sofaworks are shipping worldwide, but if they are, then it just means more potential customers to buy that product, so even more reason to have one in stock.
Anything more than a couple of weeks is simply a bad financial forecasting department. I did find a couple of companies that offer shipping within 72 hours... we just didn't like their designs, but it obviously can be done.
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DaveyLC
Member
Registered: 8th Oct 08
Location: Berkshire
User status: Offline
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It will all be down to Margin, Sofa's aren't exactly compact stock so handling is complex and storage is expensive.
[Edited on 24-03-2015 by DaveyLC]
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pow
Premium Member
Registered: 11th Sep 06
Location: Hazlemere, Buckinghamshire
User status: Offline
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Of course Sofas are shipping worldwide You start to notice when you're shopping around that a few companies have exactly the same style in a few ranges which means they are basically reselling
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