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Author Vista + MS Office problems...
Cosmo
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Registered: 29th Mar 01
Location: Im the real one!
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5th Jan 09 at 12:16   View User's Profile U2U Member Reply With Quote
Just got a new laptop for one of the shops and tried putting MS Office 2007 trial on it. When opening any documents it just crashes Word or whatever programme. Thinking it could of been the trial version I bought the full version (which I was going to get anyway) but its still doing the same.

Anyone any ideas?
John
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Registered: 30th Jun 03
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5th Jan 09 at 12:21   View User's Profile U2U Member Reply With Quote
That could be absolutely anything cosmo, no error messages or anything?

Do you have antivirus or anything else running?
Cosmo
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Registered: 29th Mar 01
Location: Im the real one!
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5th Jan 09 at 12:44   View User's Profile U2U Member Reply With Quote
All it says is 'Something has caused this program to stop working. Windows will shut it down....blah blah'

No error codes or more info
John
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Registered: 30th Jun 03
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5th Jan 09 at 12:59   View User's Profile U2U Member Reply With Quote
1st thing to do is uninstall it totally, restart, try installing again, with any av or the likes turned off, they cause loads of problems for some reason.

[Edited on 05-01-2009 by John]
Cosmo
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Registered: 29th Mar 01
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5th Jan 09 at 13:02   View User's Profile U2U Member Reply With Quote
Have tried that when going from trial version to the full version.

Having a little search about Ive seen that deleting the Word Datakey will probably fix this. Worth a try
Matt L
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Registered: 17th Apr 06
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5th Jan 09 at 13:05   View User's Profile U2U Member Reply With Quote
when it comes up with the something has stopped it... doesnt it normally have an option to 'click here for more info?'
Cosmo
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Registered: 29th Mar 01
Location: Im the real one!
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5th Jan 09 at 13:07   View User's Profile U2U Member Reply With Quote
Normally yes....this doesnt however
Matt L
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Registered: 17th Apr 06
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5th Jan 09 at 13:33   View User's Profile U2U Member Reply With Quote
thats no good then .
Aaron
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Registered: 9th Aug 04
Location: Cottingham, East Riding
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5th Jan 09 at 14:56   View User's Profile U2U Member Reply With Quote
Vista FTL TBH IMHO
jamesw
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Registered: 28th Jun 02
Location: Station Town, County Durham
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5th Jan 09 at 16:19   View User's Profile U2U Member Reply With Quote
winword.exe /safe
Then try opening a document from within word
oceansoul
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Registered: 19th Jun 06
Location: Sunbury, Surrey
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5th Jan 09 at 18:01   View User's Profile U2U Member Reply With Quote
this has just reminded of the old WIN95 error message, "windows has performed an ILLEGAL operation"

 
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