ARD1
Member
Registered: 4th May 04
Location: Notts
User status: Offline
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ordered a 2.0lt conversion kit on monday last week,and wastold it would be here by friday at the latest.
Friday came and no kit,but the money has been taken out of my account.
They said they where waiting on the hubs and would be there by on/tuesday next week.
tuesday now no kit.
rang up again and was told they where waiting on shafts?
when asked that they saidthey had them on friday,they said they came together?
they now say it should be friday for the kit, when asked if theywhere sure they said maybe monday or tuesday instead!
Is there anything i can do?
anyone had this problem?
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3CorsaMeal
Member
Registered: 11th Apr 02
User status: Offline
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i'd go ape on the phone and ask for a discount, say u've had to cancel a booking at garage, or u've had to hire an engine crane and now gonna need to hire it again..........
be awkward and stand yer ground
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RobHayes
Member
Registered: 6th Sep 03
Location: Lincolnshire
User status: Offline
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my mate had a problem wiv regal ordering a dump valve and power pipe for his astra coupe turbo. they kept fobbing him off with bulshit bou waitin on parts, not having the colour powerpipe he wanted etc etc. came in the end after he rang em n went mental at the poor girl. told them he had to take a day off work for each of the 3 days it was supposed to come n didnt. in the end they told him everything about the delivery, right down to the registration of the van the bits were in.
surprise surprise they arrived then
just be an arsehole on the phone
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TOMAS
Member
Registered: 7th Aug 02
Location: Nottinghamshire
User status: Offline
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Uh ohh... anther PVD  Dont companies believe in customer service and TELLING the truth!! 
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ARD1
Member
Registered: 4th May 04
Location: Notts
User status: Offline
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have been told they where due in today by 2pm so will on the phone to them and hearing yet another excuse, will keep u posted.
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ARD1
Member
Registered: 4th May 04
Location: Notts
User status: Offline
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still no bits but have been offered a full refund but if thats like the parts don't know when i'll get that
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Joff
Member
Registered: 17th Oct 00
Location: Cambridgeshire
User status: Offline
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quote:
Originally posted by TOMAS
Uh ohh... anther PVD Dont companies believe in customer service and TELLING the truth!!
Regal were like this before PVD
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