Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
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My Dad turned his PC on yesterday and got as far as logging in. He then left the pc and when he came back it had gone in sleep mode. The problem now is that it won't come out of sleep mode. Holding the switch in will turn it off but pressing again to turn on will just go back in to sleep mode. Hes tried the usual unplugging etc but its still in sleep mode.
Has anybody got any ideas how to turn it on? Hes looked on the Dell support website.
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John
Member
Registered: 30th Jun 03
User status: Offline
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Does anything come up on screen when he turns it on?
By sleep mode I assume you mean the power led flashing green?
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Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
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No nothing on screen.
Its flashing orange.
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Dan Lewis
Member
Registered: 31st Jan 05
Location: Leicestershire
User status: Offline
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the back of the comp there are 4 lights
A
B
C
D
they should be green when trying to switch it on irc
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John
Member
Registered: 30th Jun 03
User status: Offline
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Flashing orange isn't sleep mode.
Flashing orange is power distribution problem.
If you want to troubleshoot it you could get it down to 2 components.
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John
Member
Registered: 30th Jun 03
User status: Offline
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If it's flashing orange the quads won't be on at all.
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Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
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Can't see 4 lights at the back, there is however 1 light lit up.
Its a 5100.
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John
Member
Registered: 30th Jun 03
User status: Offline
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Could be anything causing it, most likley psu.
Remove all external peripherals 1st of all, could be a dodgy mouse or anything causing it.
Open it up, remove memory, cables from hard drive, cd drive, floppy drive if it has one, try and power it on again, if you get the same issue and non beeps etc its either motherboard or power supply.
If you are still in warranty and have done all they steps dell will replace both.
Depending on warranty they might want to collect the system, fix it then give it back.
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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put your little index finger under its chin, give it a wiggly wigg, and say 1700
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Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
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Fixed. It was the power supply.
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John
Member
Registered: 30th Jun 03
User status: Offline
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Told you.
What did they do? Send an engineer out?
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Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
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Was out of warranty so was picked up by a local place that we know. Considering my Dad knows the guys Dad he got no discount. 
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John
Member
Registered: 30th Jun 03
User status: Offline
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What did they charge?
I've heard 85 quid being branded about a few times from dell themselves and at least one of the service stock places.
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Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
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£60-
£20 for part and £40 labour.
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John
Member
Registered: 30th Jun 03
User status: Offline
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 40 quid to loosen a couple of screws and tighten them back up again, if its even got any screws, i'm in the wrong business.
[Edited on 21-09-2007 by John]
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Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
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Cheaper than Dell it seems though!
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John
Member
Registered: 30th Jun 03
User status: Offline
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Quote from dell for just a psu with an engineer would have at a guess been not much under 200 quid.
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Deadude
Member
Registered: 30th Jun 07
Location: Spondon, Derby
User status: Offline
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i wish i charged people £40 to swap a PSU  its not exactly rocket science lol anyone who owns a screwdriver cud do it
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ed
Member
Registered: 10th Sep 03
User status: Offline
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Wrap it in a towel and put it in the freezer overnight 
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Richie
Member
Registered: 3rd Dec 02
Location: Newport, Wales
User status: Offline
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I feel bad charging people a tenner to do PSU's 
That guy must have saw ya comin.
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ed
Member
Registered: 10th Sep 03
User status: Offline
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Not a lot of people know that it's pretty difficult to fuck up putting a PC together. At work we take about 5 mins showing the new people how to assemble them
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